Shipping & Delivery

Shipping & Delivery – Frequently Asked Questions

When will my order ship?
All orders go through a handling time of 1–2 business days for secure packing and processing. Once shipped, you’ll receive a confirmation email with your tracking number.

How long does delivery take?
After handling, standard delivery within the U.S. typically takes 2–4 business days. Delivery times may vary depending on carrier performance, weather, or peak holiday seasons — but we always aim for the fastest and most reliable service.

How much does shipping cost?
We offer a flat-rate shipping fee of $6.99 per order across the entire United States. No hidden fees or extra charges.

Which carriers do you use?
We work with trusted national carriers, including:

• UPS
• USPS
• FedEx

The best carrier option is automatically chosen based on your order size and destination.

Where do you ship?
We proudly ship to all 50 U.S. states, including:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• APO/FPO military addresses

International shipping is not available at this time.

What if my package is lost or damaged?
If your package does not arrive within 10 business days after shipment or arrives damaged, please contact our support team at support@kemour.com. We’ll work with the carrier to send a replacement or issue a refund as quickly as possible.

Can I track my order?
Absolutely! Once your order ships, you’ll receive an email with your tracking details so you can monitor delivery progress in real time.

Tips for a smooth delivery

• Double-check your shipping address before placing your order.
• Use an address where someone is available to receive the package.
• Follow the tracking link we send to stay updated on your delivery.

Questions?
For any shipping-related inquiries, feel free to reach out to us at support@kemour.com.

Kemour LLC
411 Norridgewock St, Henderson, NV 89074, United States
Website: kemour.com